BloomThat San Francisco, CA

Help Center

How does BloomThat work?

  1. Tell us where to send blooms by starting here
  2. Select the blooms you want to send
  3. Select a delivery time & awesome flowers are on their way. Couldn't be easier.

Is BloomThat available in my city?

We’re now blooming the USA from coast to coast! Check out this map to see where we deliver (hint: if it's in the continental U. S. of A., we've got you covered).

How fast can my blooms get there?

Faster than you can say BloomThat (if you say it in slo-mo…). We offer same-day delivery and next-day delivery, so check out the map here to know which zone you're sending in. We generally aim to deliver blooms every day of the week from 9 am - 7pm, so pick your stems and choose a time that works best for you.

And guess what! We're working to deliver blooms in more places on the freakin' weekend (so you can have you some fun). Stay tuned.

How do I get started?

BloomThat is the easiest way to make someone's day. Start by browsing blooms by delivery area here. You can create an account here to get our weekly email for Bloomers only.

How do I contact someone at BloomThat?

You can submit a ticket or shoot us an email for a super fast reply. You can also call us at 1 (877) 777-5411.

I saw a product available yesterday but now it's gone. What's up with that?

Sometimes we have a limited supply of blooms. We do our best to have enough in stock, but if we run out of something you really gotta have, let us know.

Is there a discount for first time users?

Heck yes! We love all Bloomers equally, but new Bloomers are kinda awesome. Use code IMNEWANDAWESOME at checkout to top off your account. Welcome to the BloomCrew!

How can I keep the flowers fresh and looking happy for longer?

  1. Fill your vase with cool water – make sure those stems are far enough in to get their feet wet.
  2. Change that water frequently.
  3. Keep them out of direct heat – fresh cut flowers like it nice and cool.
  4. Trim up the base of your stems every day or two.
  5. ** BONUS POINTS – Sing to them. Flowers love to be sung to.

So are my flowers fresh?

SO Fresh! Sourced as locally as possible, stored at the perfect temperature, wrapped in a special hydration pack and delivered straight away.

How do I take care of flowers in vases?

Your flowers arrive in a hydration pack to keep them well nourished during transit. We aim to put enough water to keep your Blooms healthy for their trip to you, but it's best to get those stems trimmed and dunked in fresh water and food as soon as possible.

How are my flowers delivered?

We use tons of methods of delivery to get blooms to you in the best possible condition. From bike to car to kayak, we pick the best method depending on when and where you order.

Why are you charging me for shipping?

We covered the cost of delivery for as long as we could, but in order to keep providing the awesome experience you've come to expect, we've added the cost of delivery at checkout. This way, we're able to continue upholding our promise to make you look your best every time you send.

What’s the difference between same and next-day?

Same-Day (seym dā / adj.): BloomThat stomping grounds i.e. where we're based. Currently comprised of the Bay Area + NYC + Brooklyn. Order blooms and get 'em as early as the same day. Hence the name. Check out same day cities here.

"Ordered same-day blooms on my way home to SF… they made it, but I'm still on the 101."

Next-Day (nekst dā / adj.): The rest of the USA. Order blooms before 2 pm and get 'em as early as the next day. Did you catch that from the name? We knew we liked you. Check out next-day cities here.

I got engaged and sent next-day blooms to my maid of honor in Mississippi to share the news! #winning

How much does shipping cost?

The cost of delivery depends on where you're blooming.
In our same-day cities, delivery costs $9.99. In our next-day cities (see here for a map), delivery costs anywhere from $9.99 - $24.99.

Wherever the destination, we always package your blooms right before sending them to ensure freshness… and we'll always give you the least expensive shipping option available.

Since it all depends on where you're blooming the best way to know the total is to enter the delivery address at checkout — we'll then be able to tell ya how much it costs.

Where can I find previous orders?

Check out your previous orders and make live updates to orders in progress in your order history.

How do I get a copy of my receipt?

Flower Bot sends order processing and delivery emails for every bloom sent. Sometimes emails from find their way to junk folders.

We're happy to send you another receipt. Just shoot us a quick support ticket and we'll reply in no time. If your accounting department is as cool as ours, you can take a screenshot of your order receipt by going to account settings.

Can I make changes to my note?

Yep! You can make changes to your note up to 24 hours before your delivery is scheduled to arrive. For Valentine’s day and Mother’s day, you can make changes up to 72 hours before. Just head to your order history and select the order you want to switch up or give us a call!

Can I change my delivery time?

Yep! You can change your delivery time up to 24 hours before your delivery is scheduled to arrive. For Valentine’s day and Mother’s day, you can make changes up to 72 hours before. Just head to your order history and select the order you want to switch up or give us a call!

Can I change the blooms I ordered?

Yes! Create a support ticket and we'll help you out.

Can I add more stuff to my delivery?

Yep - no problem! Create a support ticket and we'll get right back to you.

Can I cancel my order?

Plans changed? We get it! We'll do everything we can to help you out if you need to cancel (just shoot us a note here). Heads-up: In most delivery areas, we can stop the order before the blooms are on their way, but be sure to let us know ASAP as some of our delivery partners require cancellation 24 hours before delivery. For Valentine’s day and Mother’s day, you can cancel up to 24 hours before.

What types of payment can I use?

We accept Visa, Mastercard, American Express and Discover.

You can add, update or remove cards in your payment settings.

How do I redeem credit?

Credit is auto-magically applied to your account. You can check your credit balance in account settings.

How do I add a promo or discount code?

You can apply promo and discount codes at checkout in the note and payment sections.

How long do refunds take?

Refunds take approximately 5-10 business days after the refund has been initiated.

How do I delete a credit card?

If you don't want us to store your credit card info you can delete it at any time from your account page. Just click on the card you wish to remove and then click delete. Almost as easy as eating cookies in bed… almost.

Is BloomThat hiring?

Yes! We're looking for awesome engineers, operators, creative types and biz pros.

Check out our posted job opportunities.

Where is BloomThat hiring?

We need great people in San Francisco (HQ), New York, New Jersey and Miami.

Check out all job opportunities here.

How do I reset my password?

You can reset your password here. Flower Bot will email you a secure link.

How do I check my credit balance?

You can see your current credit balance, order history and blooms sent in your account.

How do I remove previous recipients from my address book?

Head on over to your address book. You can select recipient names to update and delete their information.

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